Last Updated: September 2026

VIP Restoration (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your information.

Information We Collect

When you contact us by phone, submit a form on our website, request a quote, or apply for financing, we may collect:

• Your name, phone number, and email address
• Your property address and details about the damage or service requested
• Photos or descriptions of damage you provide to help us assess your situation
• Insurance information, if you’d like us to assist with your claim
• Financial or credit-related information, if you apply for in-house financing
• Technical information about how you use our website, such as IP address, browser type, and pages visited

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and schedule service
• Dispatch technicians and prepare estimates
• Communicate with your insurance provider on your behalf, with your consent
• Process financing applications
• Send appointment confirmations, service updates, or follow-ups related to a completed job
• Improve our website, services, and customer experience
• Comply with legal or regulatory obligations

Legal Basis for Processing

We collect and use your information because it’s necessary to provide the services you’ve requested, to fulfill a contract with you, or because you’ve given us consent (for example, to contact you about a quote).

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. Access to your information is limited to employees, contractors, and partners who need it to provide our services. While we work to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Your insurance company or adjuster, when you’ve asked us to assist with a claim
• Subcontractors or specialists working on your restoration or renovation project
• Service providers who support our operations, such as scheduling software, payment processors, or financing partners, who are contractually required to keep your information confidential
• Legal or regulatory authorities, if required by law

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain accurate business and insurance records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Cookies & Website Data

Our website may use cookies and similar technologies to understand how visitors use our site, remember your preferences, and improve your browsing experience. You can adjust your browser settings to limit or block cookies, though this may affect certain site features.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

Children’s Privacy

Our services and website are not directed toward children, and we do not knowingly collect personal information from anyone under the age of 18.

Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request that we delete your information, subject to legal or contractual limitations
• Opt out of non-essential communications, such as marketing follow-ups

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated effective date, and continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at 416-905-0000 or through our contact form.