Our crews are positioned across the GTA and respond around the clock — most calls see a technician on site within the hour.
What areas do you service?
We serve Toronto and the entire GTA, including Scarborough, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Ajax, and Etobicoke.
Do you offer financing?
Yes — we offer in-house financing up to 24 months with no interest and no money down, so repairs don’t have to wait on your insurance payout.
Will you work directly with my insurance company?
Yes. We document everything with photos, readings, and detailed estimates, and communicate directly with your adjuster to help your claim move faster.
What's the difference between water damage and flooded basement services?
Water damage covers leaks, burst pipes, and general water intrusion anywhere in the property. Flooded basement service specifically addresses basement flooding, which often involves sump pump failure, foundation issues, or heavy rainfall.
How do I know if I have mold, or if it's just a stain?
A visual inspection alone can’t always tell — that’s what air quality and spore testing are for. Our technicians can usually confirm on-site.
Do you handle plumbing emergencies, or just the water damage after?
Both. Our emergency plumbing team can resolve the source of the problem — burst pipes, clogged drains, water heater failures — and our restoration crew handles any resulting damage.
Is sewage backup covered by insurance?
It depends on your policy — sewer backup is sometimes a separate add-on rather than standard coverage. We can help you check what applies to your situation.
When can fire restoration work begin after a fire?
As soon as the property is cleared safe to enter by fire officials or a building inspector — we can typically begin right after.
Do you handle biohazard situations like trauma or hoarding cleanup?
Yes. Our certified technicians handle these situations discreetly and in full compliance with health and safety regulations.
What is specialty drying, and when do I need it?
Specialty drying uses injection equipment to dry moisture trapped inside walls, subfloors, and insulation — spaces standard fans and dehumidifiers can’t reach. It’s often needed after flooding to prevent hidden mold growth.
Do you do renovations, or only restoration after damage?
Both. Our team handles kitchen, bathroom, and general home renovations, whether or not the project started with damage.
Will I get a written estimate before any work begins?
Yes — you’ll always receive a clear, upfront estimate before work starts, whether it’s an emergency call or a planned renovation.
Do you work on condos and commercial properties, or just houses?
Both. We regularly work with homeowners, condo property managers, and commercial businesses across the GTA.
What should I do while I wait for your team to arrive?
If it’s safe to do so, shut off the water or power source if relevant, and avoid the affected area. Our team can walk you through immediate steps over the phone while dispatching a technician.
